After an incident or near miss, the correct action is to...

• A. Ignore it
• B. Wait for guidance
• C. Document and review the event
• D. Escalate to client

Answer: (C)

The main idea is that incidents and near misses must be documented and reviewed promptly to learn from them and prevent recurrence. Recording the event while details are fresh creates a solid record, supports a formal investigation, and guides corrective actions to address root causes and contributing factors. A thorough internal review helps the team understand what happened, what allowed it to occur, and exactly what changes are needed to improve safety. This approach also supports compliance with policies and regulations and fosters a culture of learning.

Ignoring the event or waiting for someone else to tell you what to do delays learning and corrective action. Escalating to a client might be necessary in some cases, but the best first step is to document and review the incident so you can act on findings.